I had a friend ask me for my thoughts on bots. It is a space I tend to rant about frequently, though it isn’t an area I’m moving forward in as far as meaningful research. But it does seem to keep coming up, refusing to ever go away. I think bots are a great example of yet another thing that us technologists get all worked up about and think is the future, but in reality, there will only be a handful of viable use cases, and bots will cause more harm than they ever will do any good, or they won’t fully enjoy a satisfactory mainstream adoption.
First, bots aren’t new. Second, bots are just automation. Sure, there will be some useful automation implementations, but more often than not, bots will wreak havoc and cause unnecessary noise. Conveniently, though, no matter what happens, there will be money to be made deploying and defending each wave of bot investment. Making bots is pretty representative of how technology is approached in today’s online environment — lots of tech, lots of investment, regular waves, and not a lot of good sense.
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